Return & Refund Policy

1. Return Window & Eligibility

  • We accept returns for most standard books (unused, in original condition) within 30 calendar days of delivery. This aligns with Google’s standard return-window minimum.

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  • Returns are accepted for buyer’s remorse, wrong item shipped, or defective item.
  • Returns are not accepted for: digital products (e-books), items explicitly marked non-returnable at time of sale, or items damaged by customer after delivery.

2. Return Process

  • To initiate a return, email support@booksydepot.com with order number, reason for return, and requested remedy (refund/exchange).
  • We will review within 48 business hours and if approved, send you the return instructions (and prepaid label if we determine shipping error).
  • The item must be packaged securely and shipped back within 7 calendar days of approval.

3. Refunds

  • Once the returned item is received and inspected, we will notify you by email.
  • Refunds will be issued to the original payment method within 7–10 business days, though your bank/card issuer may take additional time to process.
  • If the return is for defective/wrong item, we cover the return shipping. If return is for buyer’s remorse, customer may bear return shipping cost.
  • Shipping charges initially paid are non-refundable, unless the error was on our side (wrong item/shipment).

4. Partial Refunds & Restocking Fees

  • If an item is opened, damaged, or missing components, we may deduct a restocking fee of up to 20% of the item price (or equivalent) from the refund amount.
  • Items returned outside the 30-day window or in unacceptable condition may be refused or incur higher restocking fees.

5. No-Show/Non-Delivery

 If your tracking shows “Delivered” but you did not receive the item, please contact support@booksydepot.com within 7 calendar days of status update. We will liaise with the courier and may offer a replacement or refund subject to investigation.

6. Return Policy-Feed & GMC Compliance

  • We will configure this same policy in Google Merchant Center under Shipping & returns → Return policies for each country/region we ship to. FeedArmy , Ltd.+1
  • For any product with different return terms (e.g., limited edition, non-returnable), we will use the [return_policy_label] attribute in the feed to apply an exception.

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  • The policy will be clearly accessible on our website footer under “Returns & Refunds” without requiring login or account creation. google.com+1